Our Lighter Side
The Best Online Ads of 2012 Weren't AdsPandora DailyWe are all familiar with the terms paid, owned and earned media, but in the case of online ads of the year last year - the most notable trend was in...
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Customer CongruencyShep Hyken“A Customer Service Strategy to Help You Meet and Exceed Customer Expectations… Customer Congruency: When what we promise and what the customer receives are thought...
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Insights for The Customer Edge
The Top 3 Content Curation ChannelsBusiness2Community“Here is a break-down of the top three channels for curating content online: hint - the list may surprise you!”(read more)The Future of Customer...
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Challenge As companies in the energy market navigate the pressures of becoming more sustainable, the multinational energy corporation Petrobras took its first step towards innovation with what they...
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Featured Content for The Customer Edge
Omnichannel vs Multichannel And The Future Of Customer ServiceMaking these complex ‘hand-offs’ between customer service channels must be fluid for the customer. SAP's Kai Petzelt explains.... Quick...
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